Last Updated: September 15, 2026
Welcome to White Orchid Clean & Care. These Terms and Conditions (“Terms”) govern your use of whiteorchidcleanandcare.com and your interactions with White Orchid Clean & Care (“White Orchid,” “we,” “us,” or “our”).
By using our website, submitting a request for a quote, booking an appointment, or purchasing or using our cleaning services, you agree to these Terms.
If you do not agree with these Terms, please do not use our website or services.
White Orchid Clean & Care provides professional cleaning services for residential, commercial, office, and other properties, subject to availability and the services offered in your area.
The specific scope of cleaning, frequency, estimated duration, pricing, and other service details may vary depending on the property, service requested, and requirements discussed with the customer.
Any quote or estimate provided by White Orchid Clean & Care may be based on information supplied by the customer.
The final price may vary if the actual condition, size, accessibility, cleaning requirements, or other circumstances differ materially from the information originally provided.
Where appropriate, we may discuss any changes to the scope or price with you before proceeding with additional work.
Customers are responsible for providing accurate contact information and appointment details.
Appointment requests submitted through the website are requests and do not necessarily constitute a confirmed appointment until confirmation has been provided by White Orchid Clean & Care.
Customers should ensure that the property is reasonably accessible at the agreed appointment time.
If you need to cancel or reschedule an appointment, please contact us as soon as reasonably possible.
Any applicable cancellation, rescheduling, or missed-appointment policies will be communicated to the customer when applicable.
White Orchid Clean & Care reserves the right to refuse or reschedule a service where circumstances make it unsafe, impractical, or impossible to perform the requested work.
Customers are responsible for:
Providing accurate information about the property and requested services
Providing reasonable access to the property at the scheduled time
Informing us in advance about relevant conditions that may affect the service
Securing valuable, fragile, or highly sensitive personal belongings
Informing us about hazards, pets, restricted areas, or other conditions that may affect the safety or performance of the service
Customers should not request services that would require our staff to perform unsafe, unlawful, or unreasonable activities.
Customers are responsible for securing cash, jewelry, confidential documents, valuable items, and fragile possessions before a cleaning appointment.
Please inform us in advance of any item requiring special handling.
We may decline to clean or handle items that are unusually fragile, hazardous, valuable, or outside the normal scope of our services.
For the safety of customers and our cleaning staff, we may refuse or postpone service when a property contains conditions that present a significant health or safety risk.
This may include, where applicable, hazardous substances, dangerous animals, unsafe structural conditions, or other circumstances that cannot reasonably be handled as part of our normal cleaning services.
We take reasonable care when providing cleaning services.
If you believe that property has been damaged during a service, please notify us as soon as reasonably possible and provide relevant details so that we can investigate the matter.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Where payment is required for services, customers agree to provide accurate payment information and pay the agreed amount according to the applicable payment terms.
Any applicable taxes, fees, deposits, or additional charges will be communicated to the customer where applicable.
You agree not to misuse our website, including by:
Attempting to gain unauthorized access to the website or its systems
Introducing malicious software or harmful code
Interfering with website functionality
Submitting false or misleading information
Using the website for unlawful purposes
Copying or reproducing website content without permission
We reserve the right to restrict or terminate access to the website where reasonably necessary.
Unless otherwise stated, the content of this website, including text, logos, graphics, images, branding, and other materials, belongs to White Orchid Clean & Care or is used with permission.
You may not reproduce, modify, distribute, or commercially use our website content without prior written permission, except where permitted by law.
Our website may contain links to third-party websites or services.
These links are provided for convenience. White Orchid Clean & Care does not control and is not responsible for third-party websites, their availability, content, policies, or practices.
We make reasonable efforts to provide our services as scheduled. However, appointments may occasionally be delayed, rescheduled, or cancelled due to circumstances beyond our reasonable control, including severe weather, emergencies, illness, unsafe property conditions, or other unforeseen circumstances.
Information provided on this website is for general informational purposes.
While we make reasonable efforts to keep website information accurate and current, we do not guarantee that all website content will always be complete, accurate, current, or free from errors.
To the maximum extent permitted by applicable law, White Orchid Clean & Care will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.
We may update these Terms from time to time.
Changes will become effective when the updated Terms are posted on this page. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
These Terms are governed by the applicable laws of the Province of Ontario and the applicable laws of Canada.
Any disputes will be handled in accordance with applicable Ontario and Canadian law.
If you have questions regarding these Terms and Conditions, please contact:
White Orchid Clean & Care
Mississauga, Ontario, Canada
Phone: (416) 342-3751
Email: orchidcleanandcare@gmail.com
Website: whiteorchidcleanandcare.com
