Privacy Policy

Last Updated: September 15, 2026

White Orchid Clean & Care (“White Orchid,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit whiteorchidcleanandcare.com, request a quote, book a cleaning service, contact us, or otherwise interact with us.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Full name

  • Email address

  • Telephone number

  • Office, property, or service address

  • Cleaning service preferences

  • Preferred service date

  • Information provided through appointment or quote forms

  • Any other information you choose to provide when contacting us

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and requests

  • Provide cleaning quotes and estimates

  • Schedule and manage cleaning appointments

  • Provide and improve our services

  • Communicate with you regarding your appointment or inquiry

  • Send service-related notifications

  • Respond to customer support requests

  • Maintain business and service records

  • Improve our website and user experience

  • Prevent fraud, abuse, or unauthorized activity

  • Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes unrelated to the reason it was collected unless permitted or required by applicable law.

3. Sharing of Personal Information

We may share personal information when reasonably necessary to operate our business and provide requested services.

This may include sharing information with:

  • Service providers who assist with website hosting, communications, scheduling, payment processing, or other business operations

  • Professional advisors where necessary

  • Government authorities or law enforcement when required by law

  • Other parties where disclosure is permitted or required by applicable law

We do not sell or rent your personal information to third parties.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, and support analytics or other website features.

Third-party services used on our website may also place cookies or collect information in accordance with their own privacy policies.

You can adjust your browser settings to limit or disable cookies. Some website features may not function properly if cookies are disabled.

5. Third-Party Services and Links

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

6. Protection of Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide our services, maintain business records, resolve disputes, and comply with legal or regulatory obligations.

8. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights regarding your personal information, including the right to request access to or correction of information we hold about you.

If you have questions about your personal information or wish to make a privacy-related request, please contact us using the information below.

9. Children’s Privacy

Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, or legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

White Orchid Clean & Care
Mississauga, Ontario, Canada
Phone: (416) 342-3751
Email: orchidcleanandcare@gmail.com
Website: whiteorchidcleanandcare.com